wiseHer (d/b/a ChannelWise) does not share the information, emails or identities of its members or experts expressly with anyone without such member’s or expert’s consent or as otherwise described here. We do use third party sites for some of our functionality and that information is provided below.
All of this being said, this is the internet and privacy is never 100% guaranteed. If you are concerned at all about your privacy, please do not sign up to use wiseHer.
1. Information we collect
To run our service and show you relevant content we need to know a little about you and your interests. Here we outline what information wiseHer collects, and how we collect it.
When you signup as an expert or user, an account is created for you; all of your activities on wiseHer (d/b/a ChannelWise) are then tied to this account. In the chart below, we’ve detailed the information we may collect about you, depending on your activities on the platform, and how we obtain this information.
What we collect
How we collect it
Users: we ask you to provide your name. Experts: we ask that you provide more details and a headline to let users know what your expertise is.
Your email address.
We require you to provide an email address when you create a wiseHer (d/b/a ChannelWise) account.
We require you to enter a password when you create a wiseHer (d/b/a ChannelWise) account
Your IP address. Your “IP Address” is a designator that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).
An IP Address may be identified and logged automatically in our server log files whenever you use our platform and services, along with the time of your visit and the specific page(s) that you visited.
Your postal address.
Users/Experts: You may choose to provide your postal address when you create a wiseHer (d/b/a ChannelWise) account. Providing this information is not required to use the service.
Your telephone number.
Users/Experts You may choose to provide your telephone number when you create a wiseHer (d/b/a ChannelWise) account. Providing this information is not required to use the service.
We may use a third-party IP service to suggest your city from your IP address, in order to show you local events that may be of interest. You can change this information if it is displayed incorrectly. We do not share your personal information with the third party service.
As mentioned above, we may use a third-party IP service to suggest your city from your IP address, in order to show you local events that may be of interest. You can change this information if it is displayed incorrectly. We do not share your personal information with the third party service.
Your profile picture.
Users: You may choose to upload a profile picture when you create an account, or at any time. Providing this information is not required to use the service.
Experts: You must upload a profile picture in order to use this service.
Your specific activities on or connected to the wiseHer (d/b/a ChannelWise) platform. These might include expert profiles you’ve visited, events, articles or pages on our site you’ve visited or whether or not you scheduled and completed calls.
When you are signed in or identified as particular wiseHer (d/b/a ChannelWise) user, your activities on or connected to the wiseHer (d/b/a ChannelWise) platform are automatically associated with your account and should be visible in your dashboard. In addition, we record all telephone calls between members and experts.
Any other information you voluntarily submit.
You may be offered the choice to provide other information to us. For example, we may collect information when you respond to user surveys or provide information if we assist you by telephone. Providing this information is not required to use the service.
Your unique mobile device ID number if you access our services via a mobile application.
When you download and use any mobile applications we develop, we’ll collect your unique device ID and all your account and activity information will be tied to that unique device ID. In addition, we may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app. This information may be associated with your account.
The name of the browser you use to access channelwise.co
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows PC or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version. Collecting this information helps us build and deliver the best possible version of wiseHer (d/b/a ChannelWise) for you.
Your social media account ID, and information shared with us via your social media account.
We may obtain certain information through your social media accounts once we offer connection to them through wiseHer (d/b/a ChannelWise) if you choose to link them. Linking a social media account is not required to access the service. For example, if you log in to wiseHer (d/b/a ChannelWise) via Facebook, we ask for your permission to access certain information about your Facebook account, activities and friends. Social media sites make information available to all apps through their API, such as friend lists. The information we receive depends on what information you or the social media site decide to give us.
Information inferred about the issues you care about based on your activities on the platform.
As part of our efforts to offer the best service possible, we may suggest experts that may applicable based on your previous call or search history on the site.
Information collected through cookies as disclosed in our linked Cookies Policy
The transaction amount you contributed or received through a refund or otherwise.
Some of the information above reveals your specific identity, or is directly tied to your specific identity, such as your name and email address. Some of this information does not reveal your specific identity, or does not directly relate to you, such as your browser and device information or information collected through cookies. If we ever combine non-personally identifiable information with personally identifiable information, the combined information will be treated by us as personally identifying information and protected accordingly.
Our services are not directed to people under the age of eighteen (18), and we do not knowingly collect personal information from them.
2. How we use your information
Here are the ways we might use your information to run our platform, provide our services and serve you better content.
wiseHer (d/b/a ChannelWise) and our experts may process your information based on contract (when you provide us with information for the purposes of becoming an expert with us), consent (when you sign up for communications with it), and legitimate interest in providing the service and assuring the best user experience allowing you to connect with the proper experts and content to help you with your challenges. Our legitimate interests are further explained below, alongside examples of how your information may be used for these purposes.
3. Who may receive your information
Here we outline who may receive your information when it is shared either by you via the platform, or by us.
a. wiseHer (d/b/a ChannelWise) experts and other users
All information you post on our platform (such as questions posted in our answers section and reviews) will be visible to other users and could be visible to the general public. If you choose to send messages or connect with others through our platform about questions or calls you have completed you may disclose your personal information to the recipient of your message. We do not monitor, verify, or perform any background check on experts or other users of channelwise.co
b. Your connected social media platforms
You may voluntarily share information on message boards, chats, profile pages, blogs, and other services to which you are able to post information and materials.Please note that any information you post or disclose through these services may become public information, and may be available to other wiseHer (d/b/a ChannelWise) users, social media platform users and to the general public. We urge you to be very careful when deciding to disclose any information about yourself via the social sharing features of our platform.
c. Our business entities and service providers
We may share your information with third parties for the following purposes:
Our suppliers, subcontractors and business partners (“service providers”): We may share information about you with our service providers who process information to provide services to us or on our behalf. We have contracts with our service providers that prohibit them from sharing the information about you that they collect or receive with anyone else or from using such information for other purposes.
d. Legal & administrative obligations
We may use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
Fraud prevention: We may use and disclose the information we collect from and about our users as we believe necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, privacy, rights, or property of us, our users, or others.
Law enforcement purposes: If requested or required by government authorities such as law enforcement authorities, courts, regulators, or otherwise to comply with the law (which may include laws outside your country of residence), we may have to disclose information we have about our users. We also may use and disclose information collected about you in order to exercise or protect legal rights or defend against legal claims including recordings or transcripts of calls.
Sale or merger of our company: in the event we sell or merge, we may use, disclose, or transfer your personal information to a third party if we or any of our company affiliates are involved in a corporate restructuring (e.g., a sale, merger, or other transfer of assets, including in connection with any bankruptcy or similar proceedings).
4. Your privacy choices
You can edit your privacy settings and the emails you receive from wiseHer, Inc. (d/b/a ChannelWise) at any time through our email services or by emailing us at support at wiseHer.com.
Updating and Deleting your Personal Information
All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at support at wiseHer dot com or editing their profile. If you would like us to deactivate your wiseHer (d/b/a ChannelWise) Account, please contact us or select the "Cancel Account" feature of the Service and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your wiseHer (d/b/a ChannelWise) Account. Please note that, if you cancel your wiseher (d/b/a ChannelWise) Account, any of your content already publicly shared (whether on the site and application or elsewhere) will remain publicly viewable. Please see below for privacy contact information.
We will make available to you any of your personal information that we have collected, used or disclosed upon request. Please contact us at support at wiseHer.com.
Updates to This Policy
Addressing Your Concerns
860 Worcester Road
Framingham, MA 01701
support at wiseHer dot com